Training / Workshop

No one is immune to conflict, but you can support a conflict competent team. You may run a busy law firm, real estate agency, small business, or a major organization; conflict is stressful and time-consuming. Albert Einstein once said, “In the middle of difficulty lies opportunity.” Our goal is to expose those opportunities and help your staff engage productively.


While we do have prepared training focused on basic conflict resolution tools, it is our preference to build a training that is tailored to your organization's specific needs. Contact  us directly and we will email you an Organizational Conflict Management Checklist to determine if training is right for your organization. 


Our trainings are engaging and participant-centered: group-work, multimedia, discussion and role-play are central features.  We ensure our participants have a significant amount of time to practice the skills they’re learning and ask questions.  Importantly, we are available after the training to answer any follow-up questions, offer extra guidance, or intervene if necessary.


Some specific training we offer includes:


What are your Conflict / Negotiation Styles?

This course will provide a new language. Through utilizing a 30 item questionnaire you will gain insight to help you to better understand how you tend to handle conflicts and how you tend to negotiate.  Negotiation is often how we resolve conflicts.  Understanding your style will help you to play to your strengths and adjust for your weaknesses. 

  • Learn how to recognize and shift to deal with the more difficult styles
  • Learn how to get curious to get to interests
  • Learn how to read a negotiation and strategize accordingly


Joe Cerza of Conch Realty participated in this training and said: “I must say that you 'Handled' the group masterfully...Many in attendance have been 'Around' for quite a while and are fairly 'Set in their ways'., but you held their attention and definitely may have greatly helped them today.


Mediator’s Playbook-Manage Workplace Conflict with Mediation Skills


This training is designed to teach your staff the powerful skills of dispute resolution so your staff can manage conflict constructively. This is not a training in how to become a mediator but rather a focus on easy to practice communication skills that will enhance the emotional intelligence of your staff.  First, we understand what happens in our brains when we encounter conflict and the responses that are generated—a literal emotional hijacking. Through interactive exercises, you will learn:


  • How to defuse conflict
  • What active listening looks like in practice
  • Learn effective communication skills to help you reach an understanding



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