Training / Courses

No one is immune to conflict, but you can support a conflict-competent team. Conflict is stressful and time-consuming. Albert Einstein once said, “In the middle of difficulty lies opportunity.” Our goal is to expose those opportunities and help your staff engage productively. 


We specialize in building leadership skills by teaching folks the language of conflict, or problem-solving, negotiation.  This negotiation course is a total of 8 hours and is currently taught 1:1 or in a group via Zoom.  Participants will learn: 

  • To identify different conflict styles to shift how they might engage in the conversation.
  • Recognize the dynamics of conflict to better understand the needs at the center of negotiations.
  • How culture, gender, and power affect negotiations.
  • How to use power and the different sources to educate others in a negotiation.
  • How to prepare for a negotiation.
  • How to build trust in negotiations.
  • How to lead like a mediator in the midst of a negotiation. 
  • What makes a negotiation successful?

We also offer a self-paced online course, to help people build a foundation for leadership and life.  The Art of Mindfulness: A Practical Guide for Leaders.  In this course participants will learn:

  • What does it mean to be mindful?  Start tracking your "emotional data" and recognize patterns that are working or not working in order to change.
  • Learn how to productively self-reflection and how to combine this practice with meditation. 
  • Learn the power of narrative and how intention can be used for effective communication.
  • How to operationalize your values for an authentic way of engaging.


  Or create your own course, Contact us directly and we will email you an Organizational Conflict Management Checklist to determine what training might be right for your organization. 


Our training is engaging and participant-centered: group work, multimedia, discussion, and role-play are central features.  We ensure our participants have a significant amount of time to practice the skills they’re learning and ask questions.  Importantly, we are available after the training to answer any follow-up questions, offer extra guidance, or intervene if necessary.




Joe Cerza of Conch Realty participated in training and said this about Kristen:  “I must say that you 'Handled' the group masterfully...Many in attendance have been 'Around' for quite a while and are fairly 'Set in their ways', but you held their attention and definitely may have greatly helped them today.



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